HiLucy brings WhatsApp, SMS, web chat, and email into one place, with AI handling the routine messages so your team never misses the ones that matter.
AI-first automation with a human team in the loop.
Lucy handles FAQs, bookings, and service requests end-to-end in 100+ languages with an 8-second average response time, 24/7.
WhatsApp, SMS, web chat, and email come together in a unified inbox with threads organized by guest and reservation.
Messages route automatically to the right department or staff member, so nothing sits unanswered.
Message templates and quick replies cover common scenarios, keeping your team fast and consistent.
When a guest needs a human touch, Lucy escalates seamlessly, staff pick up the thread with full context.
Response time, resolution rate, and satisfaction dashboards show exactly how your guest communication performs.
Dive deeper into the Communication Hub on the features page.
Before arrival
Pre-arrival forms sent automatically via WhatsApp or email, guest details, ID verification, and special requests collected before check-in.
During the stay
Instant answers, service bookings, and context-aware upsell suggestions, from spa treatments to late checkouts, with integrated Stripe payment.
Any hour, any language
Guests get help at 2 PM or 2 AM in 100+ languages, even when your team is asleep or in a different timezone.
Built for hotels & resorts and vacation rentals. Ready to start? Subscribe with a 30-day trial.
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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