AI for Hospitality
Your guests text.
Lucy handles the rest.
Service requests, bookings, and guest support, answered in seconds on WhatsApp, 24/7. No apps to install. No friction.
Which one are you?
8 seconds
avg response
End-to-end
guest automation
24/7
always-on
Lucy
online
Hi! I'm Lucy, your AI concierge. How can I help you today?
Can I get a late checkout?
Of course! I've extended your checkout to 1 PM. Anything else?
Works with the tools you already use
Everything your concierge does, at machine speed
Instant Responses
FAQs and service requests answered automatically, every guest feels heard, instantly.
Seamless Bookings
Schedule transport, book spa appointments, or reserve tours without manual back-and-forth.
Smart Upsells
Suggest VIP upgrades and add-ons at just the right moment to boost revenue.
Human Handoff
When it matters, Lucy loops in your team seamlessly, no context lost.
Conversations that turn into actions
Watch a 90-second screen recording of the live platform, then step through example conversations below.
Example conversations
Step through two example flows — airport transport and a paid spa booking.
8 seconds
Average first response
End-to-end
Fully automated guest journeys
WhatsApp + SMS
Multi-channel follow-up
Hi, I need a van to the airport tomorrow morning.
Happy to help! How many people will be riding?
There will be 4 of us, plus luggage.
Van scheduled for pickup
4 guests, tomorrow 8:00 AM at lobby.
Driver confirmed
Pickup time and guest count confirmed.
You're all set! A van for 4 will be at the lobby tomorrow at 8:00 AM. Have a safe trip!
Van scheduled and confirmation sent to the guest.
Handled in under a minute
Lucy knows where your guests are
Place location-enabled QR codes throughout your property. When a guest scans one, Lucy instantly knows their location, no questions needed.
How it works
Guest scans QR at the pool → Lucy knows they're poolside → “Extra towel, please” is routed directly to pool staff → delivered in minutes.
Location-Aware
Each QR code is tied to a specific spot (pool deck, room 214, lobby bar), so Lucy has context before the guest even types.
Smart Routing
Requests are automatically routed to the right team based on location. Pool towels go to pool staff, not the front desk.
QR Dashboard
See which codes get the most scans, what guests are asking for by area, and where to focus your service improvements.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
Get StartedProperties
Countries
Guest Interactions
The complete guest experience suite
Everything you need to delight guests and grow revenue
Real properties, on the record
A named owner quote and named properties — no invented reviewers, no unsourced star ratings.
“HiLucy isn't just a tool. It's become part of our team After two years, I can't imagine running our property without it. Just in the first half of February, Lucy handled over 100 guest conversations: check-ins at all hours, coordinating snorkeling tours with our local partners, managing luggage storage requests, answering hundreds of questions that would otherwise interrupt our small staff. What impresses me most is the depth of engagement: guests aren't just firing off one question and leaving. They're having real conversations averaging 11 messages each. The platform has paid for itself many times over by letting us deliver five-star service with a boutique hotel budget. Plus, the affiliate tracking means we finally know which marketing channels actually drive bookings.”
Ricky Schluter, Owner, Barefoot Beach Hotel
KAN Tulum
A boutique hotel in Tulum running HiLucy on top of its Cloudbeds PMS — 1,750+ reservations synced automatically, with digital folios and room-service ordering live.
Ahau — A House of Wellness
A beachfront wellness resort in Tulum. The partnership was announced publicly in February 2026 and the property's rollout on HiLucy — QR routing, menus, and point-of-sale — is underway now.
Frequently Asked Questions
HiLucy is an AI-powered guest experience platform for hotels and vacation rentals. Our AI concierge, Lucy, handles guest communication, bookings, service requests, and upsells via WhatsApp, SMS, and web chat, 24/7.
Lucy uses advanced AI to understand guest messages and take action automatically. She can answer FAQs, schedule transport, book spa appointments, process payments, and route requests to your staff, all in real-time via WhatsApp or SMS.
No! HiLucy is fully web-based. Guests interact with Lucy through WhatsApp (which they already have) or our web chat. No downloads, no friction.
HiLucy integrates with Cloudbeds PMS, Stripe payments, WhatsApp Business API, Acuity Scheduling, Monday.com, GoHighLevel, and more. We're constantly adding new integrations.
Most properties are up and running within a day. Our onboarding process is simple: add your property details, connect your WhatsApp number, and Lucy starts handling guest requests immediately.
We offer demo sessions where you can see Lucy in action with your own property data. Contact us to schedule a personalized demo.