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HotelCase study

KAN Tulum

A boutique hotel in Tulum running HiLucy on top of its Cloudbeds PMS — 1,750+ reservations synced automatically, with digital folios and room-service ordering live.

Boutique Tulum hotel courtyard with a palapa, mature trees, and a turquoise pool

Measured result

2,650+ reservations managed

What this number measures: Reservations recorded on the HiLucy platform for KAN Tulum from January through August 2026, counted directly from production records with test entries excluded — including 1,750+ synced automatically from the hotel's Cloudbeds PMS.

The situation

KAN Tulum already ran its bookings through the Cloudbeds property-management system. The reservation data lived in the PMS while the guest conversation happened everywhere else, so every arrival, folio, and order started with someone retyping what the PMS already knew.

How HiLucy is used

HiLucy syncs reservations from Cloudbeds automatically — 1,750+ since the integration went live in April 2026, with 1,000+ guest arrivals tracked in real time through the PMS connection. On that reservation spine the hotel runs digital guest folios (18 opened), in-app room-service ordering (30+ orders), and AI-assisted guest chat (80+ conversations).

What's switched on

Every capability below ships today. Follow any link to see how it works.

  • Online Check-in

    Arrival status flows in from Cloudbeds in real time — 1,000+ guest arrivals tracked against their reservations, so the desk works from live records instead of retyped ones.

    See this feature

  • Guest App

    Guests order and settle from their phone — 30+ room-service orders and 18 digital guest folios have run through the platform.

    See this feature

  • Communication Hub

    Guest chat lands in one inbox alongside WhatsApp — 80+ AI-assisted guest conversations recorded since February 2026.

    See this feature

About these numbers

This is a named case study. Every figure on this page is counted directly from HiLucy production records for KAN Tulum, measured January through August 2026, with test entries excluded. The reservation count includes 1,750+ reservations synced automatically from the hotel's Cloudbeds PMS since the integration went live in April 2026.

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