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Vacation RentalCase study
Playa del Carmen Condos
Self-check-in and instant WhatsApp support delighted remote guests.
Illustrative result
95% guest satisfaction
What this number measures: The share of guests who rate their stay positively when Lucy asks for a rating after checkout.
The situation
Condo guests arrive at a building with no staffed desk. Whether the stay starts well comes down to whether the door code, the parking instructions, and the wifi password reach the guest before the guest reaches the door.
How HiLucy is used
Self check-in delivers the access details to the guest's phone, and WhatsApp support covers everything after. A host who is off site, and asleep, is still reachable.
What's switched on
Every capability below ships today. Follow any link to see how it works.
Online Check-in
Sends access and arrival details ahead of time, so nobody is standing outside a locked door composing a message.
See this featureAI Concierge
Answers the after-hours questions on WhatsApp that a remote host would otherwise wake up to.
See this featureGuest App
Keeps the door code, the wifi, and the local recommendations in one link the guest can reopen all week.
See this feature
About this example
This page describes a type of property, not a named customer. The headline figure is illustrative: it is carried over from our summary card and is not yet tied to a published, audited source. We add property names, logos, and quotes only with written permission, and we will attribute the numbers at the same time.
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