All case studies
Vacation RentalCase study
Riviera Maya Villas
Automated spa and transport bookings generated consistent new revenue.
Illustrative result
$2,400/mo upsell revenue
What this number measures: Monthly revenue from add-ons booked through Lucy, such as spa appointments, transport, and tours, on top of the base stay.
The situation
Villas have no lobby and no concierge desk. Anything a guest wants beyond the villa gets arranged over messages, usually by whoever happens to be awake, and a request that lands at midnight is the one most likely to be gone by morning.
How HiLucy is used
Lucy makes the offer at the moment the guest raises it and carries the booking through to payment. A midnight question becomes a confirmed spa slot instead of a note for someone to chase.
What's switched on
Every capability below ships today. Follow any link to see how it works.
Smart Upsells
Suggests the relevant add-on at the point the guest is already asking, rather than in a welcome email nobody reopens.
See this featureAI Concierge
Answers in the guest's language at any hour, which is what makes an unstaffed villa feel attended.
See this featureGuest App
Gives the guest one place to see what they booked and what it cost, without a phone call to the owner.
See this feature
About this example
This page describes a type of property, not a named customer. The headline figure is illustrative: it is carried over from our summary card and is not yet tied to a published, audited source. We add property names, logos, and quotes only with written permission, and we will attribute the numbers at the same time.
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