The AI concierge and guest-messaging layer for Cloudbeds hotels
You already run Cloudbeds for reservations, HiLucy adds the guest-facing layer it doesn't: a grounded AI concierge on WhatsApp and web, QR digital check-in, in-chat upsells for spa, tours and dining, and native checkout that settles through Stripe. HiLucy connects over OAuth and webhooks, so reservations flow in every 15 minutes and stay in sync, no double entry, no migration. The connection is read-only: HiLucy reads from Cloudbeds and never writes back to it. When a guest asks a question, Lucy answers from your property's own data and offers to check with your front desk when the answer isn't there, rather than guessing. When they book an add-on, the charge lands on their HiLucy folio and the payout runs through Stripe. Keep the PMS your team knows; give guests 24/7 bilingual (English/Spanish) service and turn every conversation into ancillary revenue. Setup takes minutes with a single Cloudbeds credential, no developer required.
How HiLucy connects to Cloudbeds
HiLucy links to your Cloudbeds account with a single credential, then keeps itself in sync automatically. There is nothing to export and nothing to migrate. The connection is read-only: Cloudbeds stays the system of record for reservations, HiLucy reads from it, and nothing HiLucy does writes back.
- Connect once over OAuth, authorize HiLucy from your Cloudbeds account, no developer or API keys to hand-copy.
- Reservations sync automatically every 15 minutes, and webhooks push new and changed bookings in near real time.
- Guest, stay and room data flow into HiLucy so Lucy always answers from live reservation context, never a stale export.
- The connection is read-only. HiLucy layers messaging, check-in, upsells and payment on top, and never writes reservations, room assignments or charges back into Cloudbeds.
What you get once connected
Grounded AI concierge
Lucy answers guest questions 24/7 on WhatsApp and web, in English and Spanish, grounded in your synced Cloudbeds reservations and your own property catalog. When something isn't in that data, she offers to check with your front desk.
QR digital check-in
Guests check in from their phone by scanning a QR code, before or on arrival, cutting front-desk queues without new hardware.
In-chat upsells
Offer spa, tours, dining and activities right inside the conversation, turning routine questions into ancillary revenue.
Native checkout to a HiLucy folio
When a guest books an add-on, the charge posts to their HiLucy folio and settles through Stripe. It is a HiLucy folio, not the Cloudbeds one, so your front desk settles those extras in HiLucy.
Automatic reservation sync
Bookings flow in from Cloudbeds every 15 minutes with webhook top-ups, so no one re-keys a reservation into a second tool.
Bilingual, 24/7
Every guest gets instant service in English or Spanish, at 2 PM or 2 AM, without adding overnight staff.
Integration depth
Exactly what moves between HiLucy and Cloudbeds, what triggers it, and what does not sync.
Read-only — HiLucy reads Cloudbeds and never writes to it
| Object | Direction | Trigger and latency | Not synced |
|---|---|---|---|
| Reservations | Cloudbeds → HiLucy | Scheduled sync every 15 minutes, plus inbound webhooks | Nothing is written back to Cloudbeds |
| Guest and stay details | Cloudbeds → HiLucy | With each reservation sync | Guest details edited in HiLucy do not update Cloudbeds |
| Rooms and property details | Cloudbeds → HiLucy | On connect, and on each hourly reconciliation sweep | Room assignments are never written to Cloudbeds |
| Folio charges (spa, tours, dining) | Stays in HiLucy | When a guest books or orders in chat | Never posted to the Cloudbeds folio |
| Payments | HiLucy → Stripe | At in-chat checkout | Not recorded as a payment in Cloudbeds |
Setup in three steps
Connect Cloudbeds
Authorize HiLucy from your Cloudbeds account with a single credential. No developer, no API keys to copy by hand.
Sync your property
Reservations and property data flow in automatically. Lucy grounds every answer in your live data from the first conversation.
Go live on WhatsApp & web
Turn on the concierge, QR check-in and upsells. Guests start booking, checking in and paying inside the chat, same day.
Cloudbeds + HiLucy vs Cloudbeds alone
Cloudbeds runs your reservations brilliantly. HiLucy adds everything that happens in the guest conversation around them.
With Cloudbeds + HiLucy
- A grounded AI concierge answers guests 24/7 on WhatsApp and web
- Guests check in by QR from their phone
- Spa, tours and dining upsell inside the chat
- Add-ons post to the HiLucy folio and settle via Stripe in-chat
- English/Spanish service with no extra headcount
Cloudbeds alone
- ·Guest questions land on the front desk and after-hours email
- ·Check-in happens at the desk
- ·Ancillary sales depend on staff remembering to offer them
- ·Extras are collected manually or at checkout
- ·Bilingual coverage depends on who is on shift
Security & data
HiLucy connects to Cloudbeds over an authorized OAuth grant you can revoke at any time. The connection is read-only: Cloudbeds stays the system of record, HiLucy reads reservation data to ground the concierge, and never writes anything back.
- OAuth connection you authorize and can revoke from Cloudbeds at any time, and it is read-only.
- Card data is handled by Stripe, it never touches HiLucy or your servers.
- Lucy quotes prices and availability from your own catalog, and a runtime guardrail stops her from claiming she has done something she has not. AI answers can still be wrong, see our Terms.
Frequently asked questions
No. Cloudbeds stays your PMS and system of record for reservations. HiLucy adds the guest-facing layer on top (AI concierge, WhatsApp, QR check-in, upsells and in-chat payment) and reads reservation data from Cloudbeds. The connection is read-only, so HiLucy never modifies anything in Cloudbeds.
HiLucy connects over OAuth and pulls reservations automatically every 15 minutes, with webhooks pushing new and changed bookings in near real time. The flow is one-directional, Cloudbeds into HiLucy: there is no manual export, no double entry, and nothing written back to Cloudbeds.
Lucy can book add-ons like spa, tours and dining and take payment in-chat through Stripe. The charge posts to a HiLucy folio, which is HiLucy’s own bill for the stay, and settles through Stripe. It does not post to the guest’s Cloudbeds folio, so a front desk settling the stay in Cloudbeds will not see these charges there. Settle and reconcile in-chat extras in HiLucy.
Yes. HiLucy serves your Cloudbeds guests on the official WhatsApp Business API as well as web chat, so guests use the app they already have.
Yes. Guests scan a QR code to check in from their phone before or on arrival, reducing front-desk queues without any new hardware.
The Cloudbeds connection is an OAuth grant you authorize and can revoke at any time, and it is read-only, so HiLucy cannot alter your PMS data. Card data is handled by Stripe and never touches HiLucy or your servers.
Minutes. You authorize HiLucy from your Cloudbeds account with a single credential, no developer required, and reservations start syncing automatically.
Yes. Lucy serves guests 24/7 in English and Spanish (es-MX) out of the box.
Explore more
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Meet Cloudbeds guests on the app they already have open.
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How in-chat checkout and folio settlement work under the hood.
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The full platform for hotels and resorts.
Pricing
Transparent per-room plans for hotels.
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Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
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Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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